TRUCKS
We will soon open a second Truck Center in Sofia and we are looking for a proactive, team oriented and customer focused professional for the position of
WORKSHOP MANAGER
Your role will be key.
The Workshop Manager optimizes and improves quality and availability of the workshop with focus on delivering customer satisfaction. You will be responsible for the overall result of the workshop and to achieve the set targets. You will recruit, manage, and develop own team through a leadership driven by Volvo Values and Volvo leadership principles: lead with passion, perform with purpose and transform with vision. You will be part of the service network management team which facilitates synergies and cooperation.
Main responsibilities:
• be an inspiring leader developing your team members by inclusive leadership and secure everyone’s involvement and engagement in our development;
• manage a functioning workshop according to set standards and processes, with focus on continuous improvement;
• facilitate all customer relations and activities, securing long term relationships and customer satisfaction;
• monitor and report all KPI’s related to the workshop and act in order to improve where applicable;
• manage the business plan and budget follow up;
• take care of security, safety and environmental issues and processes;
• manage the maintenance and development of the workshop building and facilities;
• implement new policies and initiatives, leading with a proactive mind-set;
• secure work in accordance with the values and behaviours in our customer commitments, Volvo values, policies and guidelines;
• cooperate with other workshops and functions according to the commercial crew way of working.
What skills and knowledge you need to have:
• knowledge and experience of leading teams
• commercial retail mindset
• relation and negotiation skills
• flexible and positive approach to changing workload and priorities
• ability to remain calm and logical in a dynamic business environment
• an intermediate level of written and spoken English language
• very good computer skills (MS Office) and clear Driving licence
• University education with technical or economical background is preferred
What’s in it for you?
• Personal and professional development
• Access to worldwide acknowledged know-how
• Challenging and rewarding working environment
• Competitive remuneration package based on results
Please apply using the following link: https://jobs.volvogroup.com/job-invite/9773/
The position is located in: Sofia, East side, next to the ring road, near Kazhichene.
Target Start Date: July, 2024
Hiring Manager: Dessimir Rangelov, dessimir.rangelov@volvo.com