VOLVO TRUCKS

Bulgaria

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COORDINATOR CONNECTED SERVICE

 

2020-03-10

 

Position: Coordinator Connected Services

Mission: Key role in managing Customer connected vehicle portfolio to support dealer network in utilizing vehicle data,

communicated through telematics, for proactive services to prevent breakdowns.

This position will report to Nikolay Tanev, Team Leader International Assistance

 

Main activities and responsibilities

□       Ensures timely analysis of connectivity data

□       Collaborates with Service Market team to develop initiatives, process & systems improvements to secure customer uptime

□       Works in close cooperation with the international assistance team for increase of network utilization and decrease of unplanned repairs and cost

□       Develops digital ways of communication to match modern truck technology and customer demands

□       Coordinates the information about connected vehicles performance with workshops

□       Establishment and follow up of routines to incorporate remote data into the process of workshop planning, preventive maintenance and inspections

□       Ensures that systems reflect correct vehicle and customer data

□       Creates and maintains commercial, technical and business reports as required.

□       Contributes with technical expertise in cooperation with the Field Service engineer, Technical Trainer and Service contract expert

 

Required competencies

Basic knowledge of vehicle technology Business and commercial awareness

Analytical thinking and data analyses in electronic format Personal Effectiveness

Change Facilitation

Sufficient level of English (written & verbal) Good communication skills

 

The position is located in: Sofia, Bulgaria

Hiring Manager: Nikolay Tanev, Team Leader International Assistance Deadline for applications: 20.03.2020