Subscription services and connected offers support

2023-05-18

Do you find it exciting to work with systems and develop business solutions? Are you driven by a holistic and cross functional approach to customers? Are you easy to contact and enjoy collaborating with others?

Then the job as Service solutions representative for the Service Market Bulgaria is something for you!

We are looking for someone who wants to contribute to our ambition that every truck is sold with a service subscription. Expected outcome is go-to-market approach on how we package, sell and price service subscriptions to secure customer uptime, loyalty and satisfaction.

Position Description

You will adapt and develop digital customer platforms (Volvo Connect) to the service network and

administrate service market offerings that create value for our customers.

You will take part in deploying innovative solutions connected to electromobility as well.

You will work with the whole Volvo Truck organization on development of offers and follow-up of

deliveries to improve business performance and results.

You will report to Service Market Manager.

Your main responsibilities will be:

administration of service subscriptions for Volvo trucks
development of the internal and external knowledge about service subscriptions
follow up of expiring subscriptions and coordinating actions with sales force
developing the potential of the connected planning and cross functional subscription offering
securing proactive digital interface between customers and service network
implementation and follow up of service offers sales tools
collaborating with Service Market team to improve customer uptime and increase sales
active participation in commercial crews for customer relationship management
support independant operators for registration and access to Volvo Group systems and services

Who are you?

We believe you want to take your career to the next level, working with both people and systems.

You are a skilled communicator with a strong sense of making people feel included.

As a foundation you understand the market, our customers, current and future needs in the service

market operations. You are analytical with commercial mindset and can use digital technologies.

In your role we expect you to develop your area of responsibility by having the ability to define the

right priorities based on a customer centric mindset.

Furthermore, you have the courage to address stakeholders on different levels and challenge when

necessary. We encourage the ability to drive business forward and act upon opportunities and ideas and transform them into value.

Finally, you find energy in working in a dynamic and changing environment.

Are you curious and have questions? Talk to Dessimir Rangelov, SM Manager dessimir.rangelov@volvo.com